Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, post requests or offers, or contact us for support.

• Account information (name, email, phone number)
• Profile information and photos
• Buyer requests and seller offers with descriptions and images
• Location data when you use location-based features
• Messages and communications within the app
• Seller verification documents (ID, proof of address, business licenses)
• Transaction history and ratings

How We Use Your Information

• To provide and maintain our marketplace services
• To match buyer requests with seller offers
• To send you notifications about relevant offers or requests
• To facilitate communication between buyers and sellers
• To verify seller identity and prevent fraud
• To improve our app and develop new features
• To ensure safety and prevent fraudulent transactions
• To comply with legal obligations and assist law enforcement when required

Seller Data Storage & Fraud Prevention

For verified sellers, we store additional information to maintain marketplace safety:

• Identity verification documents for up to 7 years after account closure
• Transaction records and communication logs
• Device information and IP addresses for fraud detection
• We monitor for suspicious patterns and fraudulent activity
• We may share seller information with law enforcement if fraud is suspected
• We report confirmed fraudulent activity to relevant authorities

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With other users when you post requests or offers (limited public information only)
• With your consent
• To comply with legal obligations and court orders
• With law enforcement to investigate fraud, theft, or other illegal activities
• To protect our rights, users' safety, and prevent fraud
• With service providers who assist in verification and fraud prevention
• With legal authorities when assisting in legal complaint filing against fraudulent sellers
• With our conflict resolution panel when investigating payment disputes

Legal Support & Seller Accountability

When sellers engage in fraudulent activities, we take the following actions:

• We will contact the seller directly to resolve reported issues
• For serious violations or non-responsive sellers, we assist customers in filing legal complaints
• Seller verification data (identity documents, contact information) may be shared with law enforcement
• We never share seller information directly with customers or other users
• All legal proceedings are conducted through proper channels with authorities
• We maintain records of all verification data for legal compliance and fraud prevention

Payment Protection & Escrow Data

For transactions processed through our escrow system:

• Payment information is securely processed and held for 48 hours
• Transaction details are shared with our conflict resolution panel when disputes arise
• Payment records are maintained for legal compliance and dispute resolution
• We do not store full payment card details on our servers
• Escrow transaction data may be shared with legal authorities if required

Data Retention

We retain your information for different periods depending on the type of data:

• Account information: Until account deletion plus 30 days
• Transaction records: 7 years for tax and legal compliance
• Seller verification documents: 7 years after account closure
• Fraud investigation records: As required by law enforcement

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@itemhunt.app